Was very satisfied staff pleasant and helpfully till I asked why I was not told it didn t have half the features stated ask 2 of the many missing be fixed I was told for a large fee they would fix 2 that I had played for when vehicle was purchased I was told to sign papers before I was shown vehicle no one said any features were missing or I would have bought something else now have to go to omvic to try and resolve this matter and black book price is much lower without all features missing so disappointed now
Hi Lynda. We are sorry to hear that you are disappointed with the vehicle. As I'm sure you remember, it was your request to sign the bill of sale and firm up the purchase before we even received it because you did not want to risk losing it as you did a previous vehicle that we had in stock. You yourself said that you knew it was your risk to buy it "sight unseen" but that you didn't want to take any chances.
The features that you said that were missing were never listed under our description of the vehicle. As we explained to you, all available features of each make/model is listed at the bottom of each ad. That does not mean they are all features of that particular unit, which is why there is a disclaimer that specifies that. You did have the opportunity to inspect the vehicle prior to taking delivery of it.
Again, we are sorry it you felt you were misled, however, the process of the purchase was as per your request.
52 months ago
I purchased a used Chrysler town and country from this dealership. It is perfect. Their service is wonderful. I highly recommend this dealership.
It's always a pleasure to see a customer so happy with their purchase. Enjoy your new ride Lystra!
54 months ago
I recently purchased a car for my daughter and I can honestly say this was the best car purchase experience I have ever had. Highly recommend Aurora Auto for your car purchase. Adriana went over and above to make sure that the car was ready when I needed it. Thank you so much
I was actually on my way to purchase a new 2017 Santa Fe from a new car dealer. As luck would have it, I noticed online that a used 2011 Equinox 2LT had just been listed by Aurora Auto Wholesale. The initial inquiry, test drive and purchase agreement took less than 3 hours. The price was right including the extended warranty coverage purchased separately.
Both Aaron and Adriana were a pleasure to deal with and looked after every and all of concerns to my satisfaction. The car was detailed and looked like new when I picked it up.
Although the vehicle is 6 years old, and a little over 110,000k, it rides and looks like new. I am once again a proud owner of a Chevy product. I could not be happier that I went to Aurora Auto Wholesale and have recommended them to many of my friends and neighbors .
I bought my first vehicle (on my own) here, a 2014 Jeep Patriot. I have good credit, but I'm only 20, Adriana Di Lisi was able to get me approved with RBC at a great rate without a co-signer. I am very happy with my Jeep. Everyone at AAW is very helpful and friendly. I went in to test drive a car and ended up with my jeep. I've installed All terrain tires and new rims and it looks amazing.
Thank you Adriana and the entire AAW team for all your help. You're all very friendly and helpful.
Also loved my thank you brownies.